Something broke? Email us.
Email is the support channel for JAP, bookings, payments, access, privacy requests and data exports.
support@getjap.com
Include as much detail as you can in the first message so nothing has to be asked twice.
Email supportA booking is wrong or missing
Send the pet name, the dates and what you expected to see. Include a screenshot of the calendar if you can.
A payment or invoice failed
Send the invoice number and the client email. We can check the payment record on our side without your card details.
You cannot get into your account
Send the email address on the account. Never send us a password, we will never ask for one.
A privacy, export or deletion request
Business owners can export their data from Settings. For anything beyond that, email the address above and say what you need.
Billing questions are answered on the pricing page. Current service status is on the system status page. Data questions are covered in our privacy policy.