Communication/10 min
How to configure client communication
Most client anxiety is really an information gap. JAP can carry booking confirmations, reminders and updates so you're not typing the same message twenty times a week.
What you end up with: Fewer phone calls, and clients who know what's happening.
Steps
Check your contact details are correct
Clients reply to what they receive, so the return address matters.
Decide what a client hears and when
Confirmation at booking, a reminder before the visit, an update when it matters.
Turn on the messages you want
Keep it to the ones a client would thank you for. Two-way texting is available on paid plans.
Write in your own voice
Short, warm and specific beats formal. Clients can tell the difference.
Watch your message allowance
Each paid plan includes a monthly text allowance; you'll see usage before you get near it.
Recommended setup
- One reminder, well timed, is better than three.
- Save photo updates for moments that genuinely reassure — arrival, a good walk, pick-up ready.
Tips
- Included text allowances differ by plan, and messages keep working past the included count.
Related resources
Ready to set this up for real?
Create your business and work through it step by step. Buddy can propose the setup for you, and you review everything before anything is created.